Our Privacy Policy

INTRODUCTION

AUTO AIR & MORE, LLC ("we," "us," "our," or "Company") respects your privacy and is committed to protecting it through our compliance with this policy. For purposes of this Privacy Policy, the terms "we," "us," "our," and "Auto Air & More" refer to AUTO AIR & MORE, LLC, a Florida limited liability company. The terms "you" and "your" refer to you, as a user of our website located at our official domain ("Website"), or as a client, prospective client, vehicle owner, or visitor who interacts with our Company in connection with our automotive air conditioning, heating, and general auto repair services.

We will use our best efforts to ensure that the information you submit to us is used only in accordance with the terms of this Privacy Policy. This policy applies to information we collect: (i) through our Website and digital services; (ii) in email, text, and other electronic messages between you and our Company; and (iii) when you interact with our advertising and applications on third-party websites and services, if those applications or advertising include links to this policy.

WHAT TYPES OF PERSONAL DATA WE COLLECT

We collect and process several types of personally identifiable information about users of our Website and clients of our automotive services, including:

Information You Provide to Us:

• Contact Information: When you request a quote, schedule a service appointment, submit a repair inquiry, or fill out forms on our Website or in person, we may collect your name, email address, phone number, and service address (home, work, or preferred location).
• Vehicle Information: To provide accurate automotive air conditioning, heating, and repair services, we may collect your vehicle make, model, year, VIN (Vehicle Identification Number), license plate number, mileage, and details about the mechanical issue or service needed.
• Financial and Payment Information: When you engage our services or make payments, we may collect billing address, payment account information, and invoice details. We do not store full credit card numbers on our servers; payments are processed through secure, PCI-compliant third-party payment processors.
• Communications: Information you provide when you communicate with us via email, phone, text message, or through our Website contact forms, including descriptions of vehicle symptoms, photos of problem areas, service preferences, or written details about your repair needs.
• Service History Preferences: With your consent, we may maintain records of your vehicle's service history to facilitate warranty claims, maintenance reminders, and future diagnostic efficiency.

Information We Collect Automatically:

• Device and Usage Information: When you access our Website or digital services, we may collect your IP address, browser type, operating system, referring URLs, pages visited, time spent on pages, clickstream data, and the dates/times of your visits.
• Cookies and Similar Technologies: We may use cookies, web beacons, pixel tags, and similar tracking technologies to enhance your experience, analyze site usage, remember your preferences, and personalize content. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Website.

Information from Third Parties:

• We may receive information about you from third parties, such as referral partners, automotive parts suppliers, warranty providers, or marketing platforms, to the extent permitted by applicable law.

HOW WE USE PERSONAL DATA

We use personally identifiable information for the following purposes:

• To provide, schedule, maintain, and improve our automotive air conditioning, heating, electrical, and general repair services;
• To process and fulfill your service inquiries, estimates, appointments, service agreements, and payments;
• To diagnose vehicle issues, recommend appropriate repairs, and communicate service updates, completion notifications, and post-service follow-ups;
• To respond to your inquiries, comments, reviews, and customer service requests;
• To send you important information regarding our services, changes to our terms, policies, seasonal maintenance reminders, and other administrative communications;
• To comply with applicable legal obligations, including business licensing, automotive repair regulations, Florida motor vehicle repair act compliance, tax reporting requirements, and consumer protection laws;
• To protect the rights, property, or safety of AUTO AIR & MORE, LLC, our clients, employees, technicians, or others;
• To detect, prevent, or address technical issues, fraud, unauthorized access, or security concerns;
• To honor our service warranties and guarantees by maintaining accurate service and parts records;
• For marketing and promotional purposes, including showcasing completed repairs (with your prior consent where required);
• For any other purpose with your explicit consent.

WITH WHOM AND WHY WE SHARE PERSONAL DATA

We will not sell your personally identifiable information to anyone, for any purpose. We may disclose personally identifiable information that we collect or you provide as described in this Privacy Policy:

• Service Providers & Parts Suppliers: To trusted third-party vendors, automotive parts distributors, specialized diagnostic service providers, or subcontractors who perform services on our behalf or support your vehicle repair. These parties are contractually obligated to protect your information and use it only for the purposes we specify.
• Business Affiliates: To our subsidiaries, affiliates, or partner suppliers and distributors, subject to their adherence to privacy standards consistent with this policy.
• Legal and Compliance Partners: To attorneys, accountants, insurance providers, or regulatory agencies when necessary to comply with legal obligations, resolve disputes, enforce agreements, or respond to lawful requests.
• Legal Requirements: To comply with any subpoena, court order, legal process, or request for cooperation from law enforcement or other regulatory or public authorities in response to lawful requests.
• Protection of Rights: To establish, exercise, or defend our legal rights; to enforce our service agreements or terms of use; or to protect the safety and security of our business, clients, vehicles, or the public.
• Business Transfers: If AUTO AIR & MORE, LLC (or substantially all of its assets) is acquired, merged, or undergoes a reorganization, your personally identifiable information may be transferred as a business asset, subject to applicable law and this Privacy Policy.
• With Your Consent: To fulfill the purpose for which you provide it; for any other purpose disclosed by us when you provide the information; or with your prior written consent, including consent to feature your vehicle repair in our portfolio or marketing materials.

YOUR CHOICES TO LIMIT USE AND DISCLOSURE OF YOUR PERSONALLY IDENTIFIABLE INFORMATION

You have the right to control how we use your personal information:

• Marketing Communications: You may opt out of receiving promotional emails, newsletters, or text messages from us by following the unsubscribe instructions provided in those communications or by contacting us directly at any time.
• Portfolio Use: You may decline permission for us to use photographs or details of your vehicle repair in our portfolio, website, social media, or marketing materials. We will always seek your explicit consent before featuring your vehicle.
• Cookies: You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. Please note that disabling cookies may limit your ability to access certain features of our Website.
• Do Not Track: Our Website does not currently respond to "Do Not Track" signals from browsers. However, you can use the cookie and privacy settings in your browser to limit certain types of tracking.

We will never sell any of your personally identifiable information to any third parties for marketing, advertising, or any other purpose.

YOUR RIGHTS TO ACCESS, CORRECT, OR DELETE YOUR DATA

Subject to applicable law, you have the right to:

• Request access to the personally identifiable information we hold about you;
• Request correction of inaccurate, incomplete, or outdated information;
• Request deletion of your personal information, subject to certain legal exceptions (e.g., records required for contract performance, tax purposes, warranty obligations, Florida motor vehicle repair documentation, or legal disputes);
• Request restriction of or object to certain processing of your information;
• Request a copy of your information in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact us using the information provided in the "How to Contact Us" section below. We will respond to your request in accordance with applicable law and may need to verify your identity before fulfilling your request to protect your privacy and security.

SESSION RECORDING & ANALYTICS

We may use session recording tools or third-party analytics services to create reenactments of user behavior based on data collected from the Website's server (such as mouse movements, clicks, or scroll patterns). We use this information to help optimize the Auto Air & More user experience, improve Website functionality, and understand how visitors interact with our content. Session recording tools do not actually record users' screens and never record personally identifiable information. Passwords, payment credentials, VIN numbers, and other sensitive data are obscured from view and cannot be tracked via this software.

DATA RETENTION

We retain your personally identifiable information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law (e.g., for tax, accounting, contract performance, warranty obligations, Florida automotive repair documentation requirements, or legal compliance purposes). Service records, diagnostic reports, parts invoices, and client communications may be retained for a reasonable period following service completion to support warranty claims, maintenance consultations, or future service inquiries.

SECURITY

AUTO AIR & MORE, LLC has implemented reasonable administrative, technical, and physical security measures designed to protect your personally identifiable information from loss, misuse, unauthorized access, disclosure, alteration, and destruction. We restrict access to your personal information to employees and technicians who need to know that information in order to provide our services to you. We use physical, electronic, and procedural safeguards that comply with applicable federal and state regulations. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

CHILDREN'S PRIVACY

Our Website and services are not intended for children under the age of 18. We do not knowingly collect personally identifiable information from children under 18. No one under age 18 may provide any personally identifiable information to or on the Website, order any products or services from us, or attempt to use any of our digital portals under any circumstance. We do not knowingly collect information from children under 13 years of age or have any reasonable grounds for believing that children under the age of 13 are accessing our Internet portals or using our products or services. If we learn that we have inadvertently collected personal information from a child under 18, we will take steps to delete such information from our records as soon as possible.

THIRD-PARTY LINKS

Our Website may contain links to third-party websites, such as automotive parts manufacturers, vehicle service resources, warranty providers, or review platforms. This Privacy Policy does not apply to those third-party sites. We encourage you to review the privacy policies of any third-party sites you visit. We are not responsible for the content, security, or privacy practices of any third-party websites.

YOUR CALIFORNIA PRIVACY RIGHTS

If you are a California resident, California's "Shine the Light" law (Civil Code Section § 1798.83) permits users of our Website that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email to the address provided below or write to us at our mailing address. Additionally, California residents may have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA). We do not "sell" personal information as defined under CCPA/CPRA.

INTERNATIONAL USERS

Our services are primarily directed to users and clients located in the United States, specifically serving the Port Saint Lucie, Florida area and surrounding communities in St. Lucie County. If you are accessing our Website or services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where our servers are located and our central records are maintained. The data protection laws of the United States may not be as comprehensive as those in your country of residence. By using our services or providing information to us, you consent to the transfer of your information to the United States.

CHANGES TO OUR PRIVACY POLICY

It is our policy to post any changes we make to our Privacy Policy on this page with an updated "Last Modified" date. If we make material changes to how we treat our users' personally identifiable information, we will notify you by email to the address specified in your account or through a prominent notice on our Website prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices. Your continued use of our Website or services after any changes to this Privacy Policy constitutes your acceptance of the updated terms. You are responsible for ensuring we have an up-to-date, active, and deliverable email address for you.

HOW TO CONTACT US

PRIVACY OPT-OUT & PREFERENCES

To update your communication preferences, opt out of marketing messages, request access to your data, or exercise any of your privacy rights described above, please contact us using the methods provided in the "How to Contact Us" section. We will process your request within a reasonable timeframe in accordance with applicable law and will confirm completion of your request when required.

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